The Aternity Experience Platform

Automatically discover all applications in your environment, tracking actual usage and scoring performance based on crashes, hangs, errors, and load times. Gain deep visibility to identify underperforming apps, ensure reliability, and deliver seamless user experiences.

See exactly what users experience in workflows with real-time, click-to-render monitoring. Quickly pinpoint and resolve bottlenecks across devices, networks, and back-end systems to keep employees productive.

Aternity Replay shows IT exactly what users experienced, retroactively and in full context. See clicks, slowdowns, and crashes across web apps with system‑level insights like CPU and Wi‑Fi. No guesswork, no reproduction, just faster resolution, fewer escalations, and better support.

Replay connects “what happened” to “why it happened,” so L1/L2 can resolve faster without reproduction.

Aternity correlates real‑time performance data with employee sentiment to deliver a complete view of digital experience. By capturing targeted, in‑context feedback, IT teams can understand not just where performance degrades — but how those issues impact employees.

Sentiment helps prioritize what matters most, guiding remediation and automation toward the issues with the greatest impact on productivity and satisfaction.

Intelligent Service Desk proactively resolves issues with AI‑powered troubleshooting. Automate complex remediations to reduce tickets, ease IT workloads, and boost employee satisfaction.

From AI‑assisted triage to governed automation—and ultimately autonomous prevention—Intelligent Service Desk helps teams move beyond reactive support.